Terms and Conditions

For our detailed terms and conditions, click here.

General information

Acros Organics, located in Geel (Belgium), has a worldwide distributor network.  We are committed to fulfilling your order quickly and accurately.

Shipment information

Orders are shipped in principle on the day that we receive them.  If you have special requirements, or if you wish a written confirmation of your order, delivery at a special address or a consolidated delivery, please mention this clearly on your order.

Returned goods procedure

Please contact your sales office before sending goods back to us.  Acros Organics will not accept returned goods without prior approval of our sales department.  Please ask our customer service for a 'Return Goods Authorization'.  A 'Return Goods Authorization' form will be sent to you, together with the relevant documentation.  This form needs to be added to the shipment. 

If you placed a wrong order or want to return products, we have to ask for a 'restocking fee' that amounts to 15% of the net value of the goods, with a minimum of 30 $.  Transport costs are also at your expense in that case.  Under no circumstance must chemicals be posted!

Cold pack

We are able to pack products that need to be kept at a low temperature in a so-called 'cold pack'.  These boxes keep products at a low temperature for an extended period of time.  If you want your products sent to you in a cold pack, please mention this on your order.  Contact us for further details and extra charges.

Prices

Contact your local distributor for more information.

Product responsibility

Working with chemicals requires a responsible attitude from the user as well as from the purchaser.  That is why Acros Organics fully subscribes to the Responsible Care principle.

If you require specific product or safety information, please contact your local sales office. 

The mention of possible applications, references, literature data, references to companies, researchers, patents or methods are given solely as information and as an inspiration for your creative research.  It is absolutely not the purpose of Acros Organics to infringe on the rights or patents of third parties, or to give rise to such infringements.  The Quality Assurance Process of Acros Organics guarantees the purity of the products, and their suitability for laboratory use by trained and experienced chemists.  Acros Organics assumes that its customers are suitably qualified to work with chemicals.

Acros Organics cannot and will not take responsibility for the applications of our products.  Therefore, Acros Organics products are explicitly not suitable to be used as drugs, cosmetics, household chemicals, food additives, agricultural or pesticide products.

Working with chemicals requires a thorough knowledge, revision and application of all regional, national and international laws and regulations.  Certain chemicals are extremely dangerous to humans and/or to the environment, or can be used for improper purposes.

Acros Organics assumes that its customers will check their compliance with all legal obligations regarding the purchasing, importing, stocking and usage of all chemicals they order.  Acros Organics cannot assume responsibility for these issues.  Some Acros Organics products, although available from stock, are subject to legal control.  Orders for such products will be treated separately and may take some time to be fulfilled.

For certain chemicals we may ask the buyer to provide written confirmation that the chemical will neither be purchased nor resold for an improper use.  Some chemicals require a license from the buyer.

Please note that there may be local regulations in your country, that can influence above written terms & conditions.  Therefore, please contact your local distributor or Acros Organics direct for more details.